Frustrated with The Smart Scholars's lack of response

I'm updating my complaint because The Smart Scholars finally contacted me today. They've offered to replace the t-shirt, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at The Smart Scholars take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-1B554CAA). One of our specialists from our Customer Experience will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Patricia Walker Resolution Specialist The Smart Scholars Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified The Smart Scholars of this issue through multiple channels. They have acknowledged receipt of this complaint on May 20, 2025 and have assigned it reference number REF-1B554CAA in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team