Misleading advertising by FreshMart Nakhon Ratchasima International
Complaint Details
I'm writing to complain about the premium plan I received from FreshMart Nakhon Ratchasima International. After paying $412.73 for subscription, I found that it couldn't access my account. I've tried resolving this with your customer service team multiple times, including speaking with Carley X., but have not received a satisfactory resolution.
Comments (2)
Kariane Fritsch
May 18, 2025 05:53The situation with FreshMart Nakhon Ratchasima International has gotten worse. Now they're claiming I never purchased the premium membership, despite me providing the receipt and reference number REF-4E116472 multiple times.
Henrik Fritsch
May 20, 2025 05:34Dear customer, On behalf of FreshMart Nakhon Ratchasima International, I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-4E116472) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Susan Smith Client Experience Manager FreshMart Nakhon Ratchasima International
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