Quality issues with Summit Education of Training product

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Summit Education of Training. Can someone please provide an update?

Dear valued customer, Thank you for your complaint regarding the sweater you purchased on May 1, 2025. At Summit Education of Training, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $274.88 2. A replacement sweater with an extended warranty 3. A store credit of $274.88 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-0C0BF917. We value your business and hope to restore your confidence in our company. Best regards, Elizabeth Martinez Executive Customer Care Manager Summit Education of Training

ComplaintNest Administrator Update: We have received confirmation from Summit Education of Training that they are actively working to resolve your complaint. Their representative, William Hall, has committed to contacting you within 3 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team