Billing dispute with Domain of Urban

Just wanted to follow up on my complaint regarding Domain of Urban. I haven't heard anything back yet, and the furniture set I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our air purifier to our attention. We at Domain of Urban are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective air purifier 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary air purifier accessory kit valued at $22.93 Please contact our dedicated resolution team at support@Domain of Urban.com with your preferred delivery date and time, referencing case number REF-30636825. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Johnson Technical Support Director Domain of Urban

ComplaintNest Administrator Alert: We have noticed that Domain of Urban has not yet responded to your complaint about their repair service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team