Warranty claim denied by Domain of Urban

Just wanted to follow up on my complaint regarding Domain of Urban. I haven't heard anything back yet, and the cookware set I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our mattress to our attention. We at Domain of Urban are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective mattress 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary mattress accessory kit valued at $458.70 Please contact our dedicated resolution team at support@Domain of Urban.com with your preferred delivery date and time, referencing case number REF-949694A5. We truly value your business and appreciate the opportunity to make this right. Best regards, Alex Hall Executive Customer Care Director Domain of Urban