Quality issues with Modern Buy Angers product
Complaint Details
I want to report a serious concern with Modern Buy Angers's system that I purchased on March 28, 1972 from your Port Marisa, New Mexico store. The product has was damaged upon delivery despite being advertised as high quality. I've contacted customer service three times and spoken to Lucie A., but my issue remains unresolved.
Comments (2)
Roxanne Funk
May 17, 2025 05:29I wanted to update this complaint to mention that a representative from Modern Buy Angers called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Claudine Navarro
May 26, 2025 05:42Dear customer, On behalf of Modern Buy Angers, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-49844BA1) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Linda Thomas Client Experience Manager Modern Buy Angers
Complaint Status
Contacted CompanyAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"