Hidden fees discovered from Savory Gastro Restaurants

I wanted to update this complaint to mention that a representative from Savory Gastro Restaurants called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear customer, I am reaching out regarding your recent complaint about our customization service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Advocacy Manager at Savory Gastro Restaurants, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $411.32 to your original payment method 2. Added a $411.32 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-D1C0956F for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, David Thomas Customer Advocacy Manager Savory Gastro Restaurants