Misdiagnosis complaint against The Integrated Vitality Professionals

The situation with The Integrated Vitality Professionals has gotten worse. Now they're claiming I never purchased the repair service, despite me providing the receipt and reference number REF-DB00F1B7 multiple times.

Dear customer, On behalf of The Integrated Vitality Professionals, I would like to personally apologize for the inconvenience you've experienced with our customization service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-DB00F1B7) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Rowan Rodriguez Account Manager The Integrated Vitality Professionals