Prescription errors by The Med Vitality Institute Omsk Inc. pharmacy

After speaking with James Martin from the Customer Experience at The Med Vitality Institute Omsk Inc., I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for your complaint regarding the wireless speaker you purchased on May 7, 2025. At The Med Vitality Institute Omsk Inc., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $407.80 2. A replacement wireless speaker with an extended warranty 3. A store credit of $407.80 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-007944DE. We value your business and hope to restore your confidence in our company. Best regards, Karen Smith Customer Service Manager The Med Vitality Institute Omsk Inc.

ComplaintNest Administrator Update: We have received confirmation from The Med Vitality Institute Omsk Inc. that they are actively working to resolve your complaint. Their representative, Alex Garcia, has committed to contacting you within 10 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team