False promises made by Superior Abode International Corp. representative

Just wanted to follow up on my complaint regarding Superior Abode International Corp.. I haven't heard anything back yet, and the vacuum cleaner I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for your complaint regarding the kitchen knife set you purchased on April 7, 2025. At Superior Abode International Corp., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $200.68 2. A replacement kitchen knife set with an extended warranty 3. A store credit of $200.68 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-2301A7BD. We value your business and hope to restore your confidence in our company. Best regards, Rowan King Customer Retention Manager Superior Abode International Corp.

ComplaintNest Administrator Note: We have reviewed this complaint against Superior Abode International Corp. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the cookware set. ComplaintNest Support Team