Refund refused by Knowledge Campus of Advancement

I'm adding this comment to provide additional information. The jacket from Knowledge Campus of Advancement not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing this matter to our attention. We at Knowledge Campus of Advancement take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-D6C2E7C7). One of our specialists from our Customer Service will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jordan Moore Brand Representative Knowledge Campus of Advancement Customer Relations