Refund refused by Properties & Partners Mérida

I'm adding this comment to provide additional information. The microwave from Properties & Partners Mérida not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for your complaint regarding the smart thermostat you purchased on April 14, 2025. At Properties & Partners Mérida, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $358.43 2. A replacement smart thermostat with an extended warranty 3. A store credit of $358.43 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-B32D54ED. We value your business and hope to restore your confidence in our company. Best regards, Hayden Hall Client Relations Manager Properties & Partners Mérida

ComplaintNest Administrator Alert: We have noticed that Properties & Partners Mérida has not yet responded to your complaint about their design service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team