Overcharged by Outlet & Direct Hyderabad for service

Just wanted to follow up on my complaint regarding Outlet & Direct Hyderabad. I haven't heard anything back yet, and the sweater I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our t-shirt to our attention. We at Outlet & Direct Hyderabad are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective t-shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary t-shirt accessory kit valued at $346.58 Please contact our dedicated resolution team at support@Outlet & Direct Hyderabad.com with your preferred delivery date and time, referencing case number REF-CC40D06F. We truly value your business and appreciate the opportunity to make this right. Best regards, John Wilson Consumer Affairs Director Outlet & Direct Hyderabad

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Outlet & Direct Hyderabad of this issue through multiple channels. They have acknowledged receipt of this complaint on April 7, 2025 and have assigned it reference number REF-CC40D06F in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team