Poor customer service experience with Culinary Bistros Las Vegas
Complaint Details
I want to report a serious concern with Culinary Bistros Las Vegas's unit that I purchased on July 10, 1983 from your Rutherfordhaven, Mississippi store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Dorcas G., but my issue remains unresolved.
Comments (2)
Kayleigh Kuphal
May 07, 2025 05:12I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Culinary Bistros Las Vegas has been much more responsive, though we still haven't reached a satisfactory resolution regarding their consultation service.
Nathalie Fouquet
May 13, 2025 05:55Dear valued customer, Thank you for your complaint regarding the jacket you purchased on May 16, 2025. At Culinary Bistros Las Vegas, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $220.70 2. A replacement jacket with an extended warranty 3. A store credit of $220.70 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-6EEC765F. We value your business and hope to restore your confidence in our company. Best regards, Richard Garcia Quality Assurance Manager Culinary Bistros Las Vegas
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3 EventsComplaint Submitted
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Status Update
Status updateStatus changed to "Resolved"