Unresolved issue with Abode of Prime product

After speaking with Casey Lee from the Quality Assurance at Abode of Prime, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for your complaint regarding the coffee maker you purchased on April 12, 2025. At Abode of Prime, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $134.36 2. A replacement coffee maker with an extended warranty 3. A store credit of $134.36 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-6F46DD17. We value your business and hope to restore your confidence in our company. Best regards, David Lee Support Operations Manager Abode of Prime

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Abode of Prime's air purifier and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Abode of Prime and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team