Estates of Modern failed to honor their commitment
Complaint Details
On January 26, 1982, I signed up for Estates of Modern's warranty service at their Pagacbury, Rhode Island location. I was told that the service would include product, but after paying $906.15, I discovered this wasn't the case. When I called to resolve this, Hermann I. was unhelpful and refused to address my concerns.
Comments (2)
Sylvester Hane
May 14, 2025 05:28The situation with Estates of Modern has gotten worse. Now they're claiming I never purchased the personal shopping service, despite me providing the receipt and reference number REF-DEBE9DFC multiple times.
Margarita Kuhn
May 11, 2025 05:54Dear valued customer, Thank you for your complaint regarding the air purifier you purchased on May 4, 2025. At Estates of Modern, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $475.19 2. A replacement air purifier with an extended warranty 3. A store credit of $475.19 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-DEBE9DFC. We value your business and hope to restore your confidence in our company. Best regards, Mary White Customer Retention Manager Estates of Modern
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Status updateStatus changed to "Resolved"