Poor customer service experience with Horizon Achievement Training Group

Thank you for your response, but I'm still not satisfied with the resolution offered. The $84.28 refund only covers part of what I paid for the training session, and I've had to spend additional money to fix the issues caused.

Dear customer, On behalf of Horizon Achievement Training Group, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-70C549B2) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Michael Smith Resolution Specialist Horizon Achievement Training Group

ComplaintNest Administrator Update: We have received confirmation from Horizon Achievement Training Group that they are actively working to resolve your complaint. Their representative, Casey Garcia, has committed to contacting you within 13 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team