Unresolved issue with Horizon Achievement Training Group product

I want to acknowledge that Horizon Achievement Training Group has attempted to resolve this issue. However, the solution they're offering (a $14.31 store credit) isn't adequate considering I paid $14.31 for a fitness tracker that never worked properly.

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Horizon Achievement Training Group's handbag and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Horizon Achievement Training Group and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team