Unsatisfactory resolution from Architecture Bros
Complaint Details
I want to report a serious concern with Architecture Bros's service that I purchased on March 15, 2005 from your New Gracielaport, Michigan store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Harry R., but my issue remains unresolved.
Comments (2)
Noe Larkin
May 14, 2025 05:13I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Architecture Bros has been much more responsive, though we still haven't reached a satisfactory resolution regarding their installation service.
Nathalie Fouquet
May 23, 2025 05:36Dear valued customer, Thank you for bringing this matter to our attention. We at Architecture Bros take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our grocery order and have initiated an internal investigation (Reference: REF-2C75CF26). One of our specialists from our Customer Service will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Moore Customer Service Manager Architecture Bros Customer Relations
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Status Update
Status updateStatus changed to "Resolved"
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