Expert-Builders failed to honor their commitment

It's now been 11 days since my initial complaint, and Expert-Builders still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their upgrade plan.

Dear valued customer, Thank you for bringing your concerns about our specialty food item to our attention. We at Expert-Builders are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 10, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty food item 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty food item accessory kit valued at $181.60 Please contact our dedicated resolution team at support@Expert-Builders.com with your preferred delivery date and time, referencing case number REF-266C430A. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Harris Customer Service Director Expert-Builders