False promises made by The Prime Deal Enterprises representative

I've received an email from Joseph Taylor at The Prime Deal Enterprises offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The jacket was clearly defective from the start.

Dear valued customer, Thank you for your complaint regarding the jeans you purchased on May 20, 2025. At The Prime Deal Enterprises, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $117.75 2. A replacement jeans with an extended warranty 3. A store credit of $117.75 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-D81D658F. We value your business and hope to restore your confidence in our company. Best regards, Peyton Smith Consumer Affairs Manager The Prime Deal Enterprises

ComplaintNest Administrator Note: We have reviewed this complaint against The Prime Deal Enterprises and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the jacket. ComplaintNest Support Team