Select Alliance Corp. refused to address issue

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Select Alliance Corp.. Can someone please provide an update?

Dear customer, On behalf of Select Alliance Corp., I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-267EB328) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Charles Moore Client Support Executive Select Alliance Corp.