Delayed delivery from Web Code LLC

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Web Code LLC. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our organic produce box to our attention. We at Web Code LLC are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 15, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective organic produce box 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary organic produce box accessory kit valued at $380.77 Please contact our dedicated resolution team at support@Web Code LLC.com with your preferred delivery date and time, referencing case number REF-5AD4F73E. We truly value your business and appreciate the opportunity to make this right. Best regards, Thomas Jackson Customer Service Director Web Code LLC

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Web Code LLC's grocery order and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Web Code LLC and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team