Quality issues with Web Code LLC product

The situation with Web Code LLC has gotten worse. Now they're claiming I never purchased the personal shopping service, despite me providing the receipt and reference number REF-BEA5B83D multiple times.

Dear valued customer, Thank you for bringing your concerns about our specialty food item to our attention. We at Web Code LLC are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 10, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty food item 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty food item accessory kit valued at $20.58 Please contact our dedicated resolution team at support@Web Code LLC.com with your preferred delivery date and time, referencing case number REF-BEA5B83D. We truly value your business and appreciate the opportunity to make this right. Best regards, Hayden Harris Resolution Center Director Web Code LLC