Medical records inaccuracies at MedMedical

Just wanted to follow up on my complaint regarding MedMedical. I haven't heard anything back yet, and the wireless speaker I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our wireless speaker to our attention. We at MedMedical are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 20, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective wireless speaker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary wireless speaker accessory kit valued at $414.19 Please contact our dedicated resolution team at support@MedMedical.com with your preferred delivery date and time, referencing case number REF-EDD47BA7. We truly value your business and appreciate the opportunity to make this right. Best regards, Quinn Allen Technical Support Director MedMedical