Overcharged by The Modern Trend for service
Complaint Details
I want to report a serious concern with The Modern Trend's application that I purchased on April 21, 2014 from your Terryfurt, Kansas store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Britney K., but my issue remains unresolved.
Comments (2)
Trudie Satterfield
May 04, 2025 06:00I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, The Modern Trend has been much more responsive, though we still haven't reached a satisfactory resolution regarding their design service.
Jedidiah Becker
May 11, 2025 05:17Dear valued customer, Thank you for bringing this matter to our attention. We at The Modern Trend take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-EC47951A). One of our specialists from our Support Operations will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Richard Rodriguez Brand Representative The Modern Trend Customer Relations
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