Poor customer service experience with Advisory Firm, Firm

An update to my situation: I've now spoken with three different representatives from Advisory Firm, Firm, and each has given me conflicting information about how to resolve the issue with my meal kit. This is extremely frustrating.

Dear customer, I am reaching out regarding your recent complaint about our design service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Support Team Lead at Advisory Firm, Firm, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $116.20 to your original payment method 2. Added a $116.20 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-E9C8064B for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, John Anderson Support Team Lead Advisory Firm, Firm

ComplaintNest Administrator Note: We have reviewed this complaint against Advisory Firm, Firm and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the restaurant order. ComplaintNest Support Team