False promises made by Vital Cure representative

I'm updating my complaint because Vital Cure finally contacted me today. They've offered to replace the smartwatch, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Vital Cure take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartwatch and have initiated an internal investigation (Reference: REF-421B9FF1). One of our specialists from our Service Excellence will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Hayden Miller Director of Customer Success Vital Cure Customer Relations