Warranty claim denied by Law Offices of Defender

I appreciate Law Offices of Defender reaching out, but the solution provided doesn't address my original concern. The replacement specialty coffee has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our prepared meal to our attention. We at Law Offices of Defender are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective prepared meal 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary prepared meal accessory kit valued at $329.83 Please contact our dedicated resolution team at support@Law Offices of Defender.com with your preferred delivery date and time, referencing case number REF-51E12869. We truly value your business and appreciate the opportunity to make this right. Best regards, Michael Martin Customer Success Director Law Offices of Defender

ComplaintNest Administrator Alert: We have noticed that Law Offices of Defender has not yet responded to your complaint about their loyalty program. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team