Law Offices of Defender refused to address issue

I wanted to update this complaint to mention that a representative from Law Offices of Defender called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing your concerns about our restaurant order to our attention. We at Law Offices of Defender are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 28, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective restaurant order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary restaurant order accessory kit valued at $116.18 Please contact our dedicated resolution team at support@Law Offices of Defender.com with your preferred delivery date and time, referencing case number REF-3D3621CE. We truly value your business and appreciate the opportunity to make this right. Best regards, Linda Martin Customer Experience Director Law Offices of Defender