Unsatisfactory resolution from Superior Services LLC

After my initial complaint, Superior Services LLC contacted me to troubleshoot the coffee maker. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing this matter to our attention. We at Superior Services LLC take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our microwave and have initiated an internal investigation (Reference: REF-1F89885D). One of our specialists from our Client Satisfaction will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Lewis Senior Support Specialist Superior Services LLC Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Superior Services LLC of this issue through multiple channels. They have acknowledged receipt of this complaint on April 19, 2025 and have assigned it reference number REF-1F89885D in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team