Billing dispute with Defense, Defense & Associates

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Defense, Defense & Associates has been much more responsive, though we still haven't reached a satisfactory resolution regarding their personal shopping service.

Dear valued customer, Thank you for bringing this matter to our attention. We at Defense, Defense & Associates take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our grocery order and have initiated an internal investigation (Reference: REF-09DBC117). One of our specialists from our Executive Customer Care will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Young Support Team Lead Defense, Defense & Associates Customer Relations