Medical records inaccuracies at Balance Physicians

After speaking with Jordan Smith from the Service Excellence at Balance Physicians, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at Balance Physicians take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartwatch and have initiated an internal investigation (Reference: REF-E1C13A13). One of our specialists from our Service Excellence will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Elizabeth Thompson Client Support Executive Balance Physicians Customer Relations