Hidden fees discovered from Housing of Select Holdings

I'm updating my complaint because Housing of Select Holdings finally contacted me today. They've offered to replace the mattress, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our air purifier to our attention. We at Housing of Select Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 10, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective air purifier 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary air purifier accessory kit valued at $415.67 Please contact our dedicated resolution team at support@Housing of Select Holdings.com with your preferred delivery date and time, referencing case number REF-51A6CE02. We truly value your business and appreciate the opportunity to make this right. Best regards, Michael Robinson Support Operations Director Housing of Select Holdings