Overcharged by Solid Engineering & Sons for service
Complaint Details
On May 24, 1970, I signed up for Solid Engineering & Sons's return process at their Port Gildabury, Montana location. I was told that the service would include solution, but after paying $763.58, I discovered this wasn't the case. When I called to resolve this, Kellen A. was unhelpful and refused to address my concerns.
Comments (2)
Alfred Conn
May 04, 2025 05:47After speaking with Barbara Smith from the Customer Success at Solid Engineering & Sons, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Eunice Watsica
May 11, 2025 05:23Dear valued customer, Thank you for bringing this matter to our attention. We at Solid Engineering & Sons take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our organic produce box and have initiated an internal investigation (Reference: REF-4CEEFB51). One of our specialists from our Executive Customer Care will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jessica Miller Client Support Executive Solid Engineering & Sons Customer Relations
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