Realty of Luxury provided defective product

I want to acknowledge that Realty of Luxury has attempted to resolve this issue. However, the solution they're offering (a $250.22 store credit) isn't adequate considering I paid $250.22 for a vacuum cleaner that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our microwave to our attention. We at Realty of Luxury are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 2, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective microwave 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary microwave accessory kit valued at $366.44 Please contact our dedicated resolution team at support@Realty of Luxury.com with your preferred delivery date and time, referencing case number REF-652C208B. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Anderson Client Satisfaction Director Realty of Luxury