Refund refused by Realty of Luxury

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Realty of Luxury has been much more responsive, though we still haven't reached a satisfactory resolution regarding their delivery service.

Dear valued customer, Thank you for bringing your concerns about our vacuum cleaner to our attention. We at Realty of Luxury are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 28, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective vacuum cleaner 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary vacuum cleaner accessory kit valued at $46.77 Please contact our dedicated resolution team at support@Realty of Luxury.com with your preferred delivery date and time, referencing case number REF-D9DE6A14. We truly value your business and appreciate the opportunity to make this right. Best regards, Susan White Customer Success Director Realty of Luxury