Unsatisfactory resolution from Consulting Consultants, Consultants Enterprises

I wanted to update this complaint to mention that a representative from Consulting Consultants, Consultants Enterprises called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing this matter to our attention. We at Consulting Consultants, Consultants Enterprises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty food item and have initiated an internal investigation (Reference: REF-307EB8EE). One of our specialists from our Executive Customer Care will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jennifer Brown Senior Support Specialist Consulting Consultants, Consultants Enterprises Customer Relations