Unsatisfactory resolution from Urban Homes Solutions Ltd.

I've received an email from Riley Miller at Urban Homes Solutions Ltd. offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The smart thermostat was clearly defective from the start.

Dear customer, I am reaching out regarding your recent complaint about our training session. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Advocacy Manager at Urban Homes Solutions Ltd., I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $74.15 to your original payment method 2. Added a $74.15 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-F2B6806D for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Mary Taylor Customer Advocacy Manager Urban Homes Solutions Ltd.

ComplaintNest Administrator Alert: We have noticed that Urban Homes Solutions Ltd. has not yet responded to your complaint about their premium account. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team