Misleading advertising by TrueDepot St. John's

I've received an email from Barbara King at TrueDepot St. John's offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The athletic shoes was clearly defective from the start.

Dear customer, On behalf of TrueDepot St. John's, I would like to personally apologize for the inconvenience you've experienced with our premium account. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-DAECF755) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, James Lewis Account Manager TrueDepot St. John's

ComplaintNest Administrator Update: We have received confirmation from TrueDepot St. John's that they are actively working to resolve your complaint. Their representative, Taylor Hall, has committed to contacting you within 8 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team