Unsatisfactory resolution from CloudSys Hanover
Complaint Details
I have been a loyal customer of CloudSys Hanover for several years. However, my recent experience has been extremely disappointing. I ordered unit (order #ORD-3559-KTJ-9143) on November 27, 2000, and have encountered found unauthorized charges. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Abner Dickens
Apr 29, 2025 06:06I'm updating my complaint because CloudSys Hanover finally contacted me today. They've offered to replace the specialty food item, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Bradford Anderson
May 19, 2025 05:16ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified CloudSys Hanover of this issue through multiple channels. They have acknowledged receipt of this complaint on May 25, 2025 and have assigned it reference number REF-F51338D7 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
Complaint Status
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Complaint Timeline
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Status Update
Status updateStatus changed to "Verified"