Quality issues with TopMarket product
Complaint Details
I have been a loyal customer of TopMarket for several years. However, my recent experience has been extremely disappointing. I ordered tool (order #ORD-4089-WLB-8587) on December 28, 1981, and have encountered is not compatible as claimed. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Kylie O'Reilly
May 21, 2025 05:57I wanted to update this complaint to mention that a representative from TopMarket called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Margarita Kuhn
May 14, 2025 05:39Dear valued customer, Thank you for bringing this matter to our attention. We at TopMarket take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our fitness tracker and have initiated an internal investigation (Reference: REF-7E2674F6). One of our specialists from our Customer Advocacy will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Thomas Senior Support Specialist TopMarket Customer Relations
Complaint Status
ResolvedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Resolved"