TopMarket refused to address issue

I appreciate TopMarket reaching out, but the solution provided doesn't address my original concern. The replacement t-shirt has the same defect as the original one I complained about.

Dear customer, On behalf of TopMarket, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-2BC4CDC1) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Hayden Lee Client Support Executive TopMarket

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding TopMarket's sweater and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at TopMarket and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team