Overcharged by Representation Group of Fair for service

I'm updating my complaint because Representation Group of Fair finally contacted me today. They've offered to replace the specialty food item, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, On behalf of Representation Group of Fair, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-8D12CF40) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Avery Hall Customer Advocacy Manager Representation Group of Fair