Warranty claim denied by Representation Group of Fair

I've received an email from Rowan Hall at Representation Group of Fair offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The organic produce box was clearly defective from the start.

Dear customer, I am reaching out regarding your recent complaint about our personal shopping service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Support Team Lead at Representation Group of Fair, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $55.98 to your original payment method 2. Added a $55.98 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-45D38CE7 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Rowan Johnson Support Team Lead Representation Group of Fair