Refund refused by TrueSupply International

I'm updating my complaint because TrueSupply International finally contacted me today. They've offered to replace the sweater, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our formal shoes to our attention. We at TrueSupply International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 30, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective formal shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary formal shoes accessory kit valued at $439.19 Please contact our dedicated resolution team at support@TrueSupply International.com with your preferred delivery date and time, referencing case number REF-D7DA8F9D. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Martin Customer Experience Director TrueSupply International