TrueSupply International refused to address issue
Complaint Details
I am writing regarding order #ORD-3461-YCW-3715 placed with TrueSupply International on May 14, 1972. I paid $22.71 for software, but when it arrived, I discovered has a manufacturing defect. I've made numerous attempts to contact customer service, but Stefan T. and other representatives have not been helpful in resolving this matter.
Comments (2)
Edyth O'Connell
May 06, 2025 05:16I'm updating my complaint because TrueSupply International finally contacted me today. They've offered to replace the dress shirt, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Jennie Brown
May 21, 2025 05:57ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding TrueSupply International's winter coat and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at TrueSupply International and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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Status Update
Status updateStatus changed to "Resolved"