Refund refused by Domain & Partners León
Complaint Details
I am writing regarding order #ORD-8084-KEC-8562 placed with Domain & Partners León on August 7, 1986. I paid $180.60 for appliance, but when it arrived, I discovered experienced frequent disconnections. I've made numerous attempts to contact customer service, but Stella F. and other representatives have not been helpful in resolving this matter.
Comments (2)
Zakary Weissnat
May 13, 2025 05:37I'm updating my complaint because Domain & Partners León finally contacted me today. They've offered to replace the smart thermostat, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Bradford Anderson
May 12, 2025 05:36Dear valued customer, Thank you for bringing this matter to our attention. We at Domain & Partners León take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our air purifier and have initiated an internal investigation (Reference: REF-A08BBFBD). One of our specialists from our Technical Support will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Barbara Rodriguez Account Manager Domain & Partners León Customer Relations
Complaint Status
SubmittedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
2 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified