Fusion Logic provided defective product

I've received an email from Susan Hall at Fusion Logic offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The meal kit was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our organic produce box to our attention. We at Fusion Logic are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 17, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective organic produce box 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary organic produce box accessory kit valued at $333.69 Please contact our dedicated resolution team at support@Fusion Logic.com with your preferred delivery date and time, referencing case number REF-5F123C60. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley Hernandez Quality Assurance Director Fusion Logic

ComplaintNest Administrator Note: We have reviewed this complaint against Fusion Logic and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the restaurant order. ComplaintNest Support Team