Delayed delivery from Fusion Logic
Complaint Details
On June 27, 2024, I signed up for Fusion Logic's repair service at their Gavinshire, South Dakota location. I was told that the service would include plan, but after paying $430.89, I discovered this wasn't the case. When I called to resolve this, Wanda R. was unhelpful and refused to address my concerns.
Comments (2)
Marguerite Raynor
May 08, 2025 05:12After speaking with Rowan Martin from the Executive Customer Care at Fusion Logic, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Clement Doyle
May 22, 2025 05:45Dear customer, On behalf of Fusion Logic, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-B43500A3) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Quinn Thompson Senior Customer Representative Fusion Logic
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